Symantec AutoSupport for Backup Appliances is now LIVE
Have you ever wondered if your appliance issues can be resolved even before theyappear at your end?(i.e a system that proactively monitors your appliances and automates issue resolution.) Symantec is committed to simplifying and improving support experiences for its customers.1.2KViews0likes8CommentsBackup exec appliance OS crashed
Dear all, Im new to symantec and Im a system engineer for an oil and gas company.I need your thoughts and ideas on a problem Im facing.I have a symantec BE 3600 appliance which has OS windows server storage 2008 standard os.Recently,I cannot access the device remotely and using my cable.I want to reinstal the OS.IS it possible to just remove the first hard disc and install the os in it,then replace because i dont know on which hard disc the OS is installed1KViews0likes2CommentsBE3600 Upgrade preparation
Hi folks, My company has 1 CAS and 1 MMS BE3600 appliances in two different sites and I'm now working on the upgrade preparation from R2 to R3 and later to R4. I know from this article the recommended sequence. However, a couple of questions come up in my mind about it: 1) Now that there are duplicate jobs between the two appliances for cross-site data resiliency. During the upgrade, with the communication disabled, I know that all the duplicate jobs have to be put on hold. But after I finish upgrading the CAS to R3 while the MMS is still R2*, can I enable the communcation and unhold the jobs on each appliance to resume the duplication? Will the duplicate jobs encounter failure due to the different versions? 2) After I finish upgrading the CAS, can I upgrade the agents on the backup hosts (e.g. Windows agents, Linux RALUS) of the CAS's site first so that the local backup jobs can resume? * The reason for me not to upgrade the MMS immediately after the CAS is because, first, they are located in two sites; second, I need to observe if the backup jobs will go wrong after the upgrade. 3) On the other hand, does the upgrade ever fail? I know I can back up the Data and Catalogs folders beforehand for emergency, but if anything really goes wrong, what should I do with these 2 folders? any specific guidelines for fallback? Thanks.Solved2.3KViews0likes3CommentsAlternative ways to access Official Backup Exec Technical Support
I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones. That being said, the members of that team are hard-working and do the best they can to help the users they speak with. As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches ofIncreasing Storage
Greetings to the well of knowledge... I know this has been discussed ad nauseam, but I don't think I've heard an answer to this one: Understanding that the storage would need to be reconfigured and that the current backup sets would be lost, can the physical disks in the appliance be replaced to increase capacity? Currently, there are four 1.8 TB drives in the appliance configured as RAID 5. Why can I not replace these with 3TB drives and rebuild the storage and the database? Seems like this should be possible. Regards, Ken787Views0likes1CommentUpgrading Backup Appliance 3600 R3 to R4
Hi! Attempting to upgrade a Backup Appliance 3600 R3 to R4. Starting the upgrade with Upgrade-Appliance in a remote powershell window. After a few seconds the workstation log me out and nothing seems to happen. Trying to start he upgrade again only result in the same behavoir. Cant se any info in the powershell windows that the upgrade process is starting. Hotfix 230290 is applied. Please help Michael1.2KViews0likes2CommentsBE 3600 Upgrading: CASO first? or MMS?
Hello, I am preparing to upgrading my 2 appliances: 1 CASO and 1 MMS, which one should I deal with first? CASO or MMS? And anything I should back up beforehand, e.g. the whole Catalog directory, any job settings, etc.? After the upgrade, do I need to perform on the appliance, i.e. Dedeplication disk,the action "Inventory and Cataloging"? Thanks, JoeSolved2.4KViews0likes7Comments