VM backup failing with status 23 and status 6
I had encountered the below error for nbu v8.1.2
23 Oct, 2019 2:27:46 PM - begin writing
23 Oct, 2019 2:27:46 PM - Info bptm (pid=980) start
23 Oct, 2019 2:28:01 PM - Error bpbrm (pid=4804) from client WINSERVER01: ERR - Error opening the snapshot disks using given transport mode: nbd:nbdssl:san:hotadd Status 23
23 Oct, 2019 2:28:02 PM - Error bptm (pid=980) socket operation failed - 10054 (at ../child.c.1287)
23 Oct, 2019 2:28:02 PM - Error bptm (pid=980) unable to perform read from client socket, connection may have been broken
23 Oct, 2019 2:28:07 PM - Info mediaserver.intranet.abc.net.it (pid=5076) StorageServer=PureDisk:mediaserver.intranet.abc.net.it; Report=PDDO Stats (multi-threaded stream used) for (mediaserver.intranet.abc.net.it): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
23 Oct, 2019 2:28:08 PM - Error bpbrm (pid=4804) could not send server status message to client
23 Oct, 2019 2:28:10 PM - Critical bpbrm (pid=4804) unexpected termination of client WINSERVER01
23 Oct, 2019 2:28:10 PM - Info bpbkar32 (pid=0) done. status: 6: the backup failed to back up the requested files
23 Oct, 2019 2:28:10 PM - end writing; write time: 0:00:24
User backup failed (6)
i had checked firewall rules had already opened the
- tcp 443 & 902 for nbu master/media & vmware vcenter (able to telnet vcenter 445)
- tcp 1556 & 13724 for nbu master/media (able to telnet master/media 1556/13724)
I had searched the knowledgebase and tried the technotes.
- https://www.veritas.com/content/support/en_US/doc/80731497-127431417-0/v124789778-127431417
- https://www.veritas.com/support/en_US/article.100014756
- https://www.veritas.com/support/en_US/article.100009930
- https://www.veritas.com/content/support/en_US/article.100034022
- https://www.veritas.com/content/support/en_US/article.100010800
Please advise of any steps to resolve this issue?
Regards
Joshua
Thank you everyone for your helpful contributions!
Finally resolved the problem after revisiting this KB article again.
VMWare backup error: Error opening the snapshot disks using given transport mode: Status 23
https://www.veritas.com/content/support/en_US/article.100010011
Rechecked my HOSTS file to verify the entries of hostnames and ip addresses of each ESX hosts carefully and spotted an ip address of a ESX server was matched to the hostname of another ESX server.
This silly typo mistake caused the NBU backup process to erroneously tried to access the snapshot files from the wrong ESX server's datastore.
After amending the HOSTS file with correct matching ip address & hostname of ESX host, i could successfully backup my VMware VMs again.
BR