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Mohankumar_K's avatar
Mohankumar_K
Level 4
13 years ago

Backup failed with error code 71 (EXIT STATUS 71: none of the files in the file list exist). The server rebooted automatically on 28th march and after that the backups are failing.

Problem description : Backup failed with error code 71 (EXIT STATUS 71: none of the files in the file list exist). The server rebooted automatically on 28th march and after that the backups are failing.
 
 
The network drives are Netapp storage Shares and it is mapped to the client COLLECTIONSRV.
The drives are accessible from OS using the user “USER1”. The netbackup client service is having the logon credentials of user “USER1”.
 
In the policy  the “ Backup Network drive” option is selected. The path is also specified properly. Also tried with the mapped drive letter “Y:\”. But the backups are failing with the same error code.
 
The server has been rebooted manually but still the same issue.
 
BPBRM:
 
03:02:59.482 [3339] <4> bpbrm handle_backup: from client COLLECTIONSRV: TRV - object not found for file system backup: \\10.10.5.138\evsqlbkp\SQLFULL\
 
BPBKAR:
10:58:04.857 AM: [1136.2856] <2> tar_backup::V_SetupProcessContinue: TAR - CONTINUE BACKUP received
10:58:05.107 AM: [1136.2856] <2> tar_backup::V_SetupFileDirectives: TAR - backup filename = \\10.10.5.138\evsqlbkp\SQLFULL\
10:58:05.107 AM: [1136.5844] <4> tar_base::V_KeepaliveThread: INF - The Keepalive thread is active. Keepalive interval 60 Seconds
10
….
 
10:58:07.794 AM: [1136.2856] <4> tar_backup::V_DetermineEstimate: INF - ================================================================================
10:58:07.794 AM: [1136.2856] <4> tar_backup::V_DetermineEstimate: INF - job tracking estimate: start
10:58:07.794 AM: [1136.2856] <2> tar_base::V_vTarMsgW: TRV - object not found for file system backup: \\10.10.5.138\evsqlbkp\SQLFULL\
10:58:07.794 AM: [1136.2856] <4> tar_backup::V_DetermineEstimate: INF - job tracking estimate: stop
10:58:07.794 AM: [1136.2856] <4> tar_backup::V_DetermineEstimate: INF -     job tracking time: 0 secs
 
10:58:07.841 AM: [1136.5844] <4> tar_base::V_KeepaliveThread: INF - Keepalive Thread Terminating. Mutex:WAIT_OBJECT_0
10:58:07.841 AM: [1136.2856] <4> tar_base::V_StopKeepaliveThread: INF - The Keepalive Thread has Exited. Wait Reason:WAIT_OBJECT_0
10:58:07.841 AM: [1136.2856] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 71: none of the files in the file list exist
10:58:07.841 AM: [1136.2856] <4> tar_backup::backup_done_state: INF - ================================================================================
 
10:58:09.856 AM: [1136.2856] <16> dtcp_read: TCP - failure: recv socket (460) (TCP 10053: Software caused connection abort)
10:58:09.856 AM: [1136.2856] <4> OVShutdown: INF - Finished process
10:58:09.872 AM: [1136.2856] <4> WinMain: INF - Exiting C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
10:58:11.872 AM: [1136.2856] <4> ov_log::OVClose: INF - Closing log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\040312.LOG
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  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Workaround:

    Logon as USER1, open BAR GUI and see if you can browse the network folder that needs to be backed up.

    If you can browse the network folder, add a User type schedule to the policy with an open window, then select folder in BAR GUI and start backup.

     

  • Mohankumar_K's avatar
    Mohankumar_K
    Level 4
    13 years ago

    Hi Marriane,

    Thanks for your post  i tried the above and no aceess rights has been changed from netapp side. I have changed the crediational even same error presist .

    Please waiting for some other workaround,

    Regards,

    Mohan

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    'No permission' means exactly that.

    Maybe password for USER1 has expired?
    Or maybe access rights on NetApp has been changed?

    Open NBU Client Service and re-enter logon credentials.
    Restart service.
    Retry backup.

    You can also try to logon as USER1, open BAR GUI and see if you can browse the network folder that needs to be backed up.

     

    • MonD's avatar
      MonD
      Level 0
      3 years ago

      Hi Marianne,

      May I know where will I do this as I am having the same issue and the "Backup Selection" under policy is empty when I checked.

      Do I have to access the client server "the one being backed up" and perform below?

      Open NBU Client Service and re-enter logon credentials.
      Restart service.
      Retry backup.

      I am just new on this so apologies.

      Thanks

  • revarooo's avatar
    revarooo
    Level 6
    13 years ago

    What does the bpbkar log show? If it is really urgent I would recommend you raise a call with Symantec Support

  • Mohankumar_K's avatar
    Mohankumar_K
    Level 4
    13 years ago

    Hi All,

     

    Please post i am facing issue with my critical server. Since my year end remote mount points backup is not happening,,,,

     

     

    Regards,

    Mohan