Problem opening message archived - EV 6.0 sp3

You need to doubleclick on the banner that says:
"There was an error loading this item -- some functionality may not be available."
And see if a more specific error is generated. It may simply be a hex code or a more specific error.

If I doubleclick on the banner, it show a messagebox "L'oggetto richiesto non � pi� presente nel vault.". Traslating in english it would say: "The required object is not long present in the vault".

Any idea?

How are you searching for the Saveset ID?
You need to go out and look for the corresponding .DVS file on disk.
If it's not there, that would explain your error.
(Ofcourse, if you are storing to a Centera, the process will be different.)

This is the process you would follow, if you are storing to an NTFS partition and are not using CAB files with NTFS Collections.

If using CAB files with NTFS Collections you'd have to go into SQL and find out what CAB the .DVS file is located in first.

So, assuming you are on an NTFS partition and not using NTFS Collections:

Highlight an archived item within Outlook that you would like to know the exact, archived location for.

Hold down the Ctrl/Shift Button and click on one of the Enteprise Vault Icons on the Toolbar.

This will bring up an Enterprise Vault Diagnostics Window
Click on Vault Information
Scroll down to the bottom of the page and you will see a SavesetID listed

Saveset ID 298000000000000~200312170315230000~0~EE6957C46EA94C3199356A3634B3FD9

After the second ~ the location will be identified. Obviously, your location will be different than the one specified here.

Go to the Vault Store Partition Directory on disk and drill down to the following path:

\2003
\12
\17
\03

Within the following folder structure you will see the corresponding, DVS file.

I've just try this method!
I find corrispondent SaveSetID (or a part of it, such as ~yyyymmdd...) and I search it in NTFS partition.
I found it as single file .DVS or as a .DVS in a Collection .CAB
I can manually find the original item, but if I doubleclick one shortcut with the problem in outlook or owa I've the error...
The problem exists in various archiving date, in casual mode.

When you have found the .DVS file, if you double-click it does it open ok?

Would be worth setting client tracing (ctrl+shift, click on an ev icon, set to level 4, close and restart Outlook). Then double click on a shortcut, once it fails to open go back into the client trace and paste the content here.

Here's the log:

02/02/2007 07:22:33.365: Desktop Setting: WebAppURL
02/02/2007 07:22:33.365: No Value
02/02/2007 07:22:33.366: ~CDesktop::GetSetting: 0x1
02/02/2007 07:22:33.366: CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.366: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.367: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.367: Desktop Setting: DefaultWebAppURL
02/02/2007 07:22:33.367: Value: http://eva.vimar.net/EnterpriseVault
02/02/2007 07:22:33.368: ~CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.368: ~DesktopCommon::GetWebAppURL: 0x0
02/02/2007 07:22:33.369: DesktopCommon::GetDownloadFormatParams: 0x0
02/02/2007 07:22:33.369: ~DesktopCommon::GetDownloadFormatParams: 0x0
02/02/2007 07:22:33.369: CDesktop::get_Setting: 0x0
02/02/2007 07:22:33.370: CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.370: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.371: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.371: Desktop Setting: NoPSTDependency
02/02/2007 07:22:33.371: No Value
02/02/2007 07:22:33.372: ~CDesktop::GetSetting: 0x1
02/02/2007 07:22:33.372: ~CDesktop::get_Setting: 0x1
02/02/2007 07:22:33.372: CStore::get_Offline: 0x0
02/02/2007 07:22:33.373: ~CStore::get_Offline: 0x0
02/02/2007 07:22:33.373: CDesktop::get_Setting: 0x0
02/02/2007 07:22:33.373: CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.373: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.374: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.374: Desktop Setting: DefaultDoubleClickView
02/02/2007 07:22:33.375: Value: 0
02/02/2007 07:22:33.375: ~CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.375: ~CDesktop::get_Setting: 0x0
02/02/2007 07:22:33.376: Downloading from: http://eva.vimar.net/EnterpriseVault/download.asp?VaultID=10699CB821CB95B40AACE10DC0E3097911110000eva.vimar.net&SaveSetID=143000000000000~200609150847210000~0~1204588530C349EC8585DC52799C3B9&FormatType=Unicode
02/02/2007 07:22:33.377: ::CInternetReconnect
02/02/2007 07:22:33.378: ::CInternetReconnect - refCount : 0
02/02/2007 07:22:33.378: ::IsInetOffline
02/02/2007 07:22:33.378: ~::IsInetOffline
02/02/2007 07:22:33.378: ~::CInternetReconnect
02/02/2007 07:22:33.384: CThreadManager::Add thread THID=3504
02/02/2007 07:22:33.390: CShortcutItem::Display returns: 0x0
02/02/2007 07:22:33.390: CDownloadSTA::MakeCallback: 0x0
02/02/2007 07:22:33.391: ~CShortcutItem::Display: 0x0
02/02/2007 07:22:33.432: Downloading: http://eva.vimar.net/EnterpriseVault/download.asp?VaultID=10699CB821CB95B40AACE10DC0E3097911110000eva.vimar.net&SaveSetID=143000000000000~200609150847210000~0~1204588530C349EC8585DC52799C3B9&FormatType=Unicode
02/02/2007 07:22:33.434: CDownloadSTA::DoDownload: 0x0
02/02/2007 07:22:33.435: CThreadManager::Add thread THID=2588
02/02/2007 07:22:33.436: CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.436: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.437: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:33.437: Desktop Setting: DOWNLOADSHORTCUTHIDEPROGRESS
02/02/2007 07:22:33.438: Value: 3
02/02/2007 07:22:33.438: ~CDesktop::GetSetting: 0x0
02/02/2007 07:22:33.438: Download progress dialog delay set to 3 seconds.
02/02/2007 07:22:33.761: CDownloadBytes::Complete
02/02/2007 07:22:33.761: CDownloadBytes::End
02/02/2007 07:22:33.761: Waiting for DownloadBytes thread, THID=2588 to exit
02/02/2007 07:22:33.761: ~CDownloadBytes::Complete
02/02/2007 07:22:33.762: CThreadManager::Remove thread THID=2588
02/02/2007 07:22:33.763: ~CDownloadBytes::End
02/02/2007 07:22:33.763: ~CDownloadSTA::DoDownload: 0x80004005
02/02/2007 07:22:33.764: CShortcutItem::Callback: 0x0
02/02/2007 07:22:34.297: CDesktop::FinalConstruct: 0x0
02/02/2007 07:22:34.297: Connections now on Desktop object: 4
02/02/2007 07:22:34.298: ~CDesktop::FinalConstruct: 0x0
02/02/2007 07:22:34.298: CDesktop::get_Setting: 0x0
02/02/2007 07:22:34.298: CDesktop::GetSetting: 0x0
02/02/2007 07:22:34.299: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.299: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.299: Desktop Setting: NoUpgrade
02/02/2007 07:22:34.300: No Value
02/02/2007 07:22:34.300: ~CDesktop::GetSetting: 0x1
02/02/2007 07:22:34.300: ~CDesktop::get_Setting: 0x1
02/02/2007 07:22:34.303: CDesktop::OpenStore: 0x0
02/02/2007 07:22:34.311: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.311: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.312: ~CDesktop::OpenStore: 0x0
02/02/2007 07:22:34.314: CStore::OpenShortcut: 0x0
02/02/2007 07:22:34.319: CShortcutItem::ReadItemProps: 0x0
02/02/2007 07:22:34.330: ~CShortcutItem::ReadItemProps: 0x0
02/02/2007 07:22:34.331: ~CStore::OpenShortcut: 0x0
02/02/2007 07:22:34.331: CDesktop::get_Setting: 0x0
02/02/2007 07:22:34.331: CDesktop::GetSetting: 0x0
02/02/2007 07:22:34.332: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.332: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.332: Desktop Setting: DefaultDoubleClickView
02/02/2007 07:22:34.333: Value: 0
02/02/2007 07:22:34.333: ~CDesktop::GetSetting: 0x0
02/02/2007 07:22:34.333: ~CDesktop::get_Setting: 0x0
02/02/2007 07:22:34.334: CDesktop::get_Setting: 0x0
02/02/2007 07:22:34.334: CDesktop::GetSetting: 0x0
02/02/2007 07:22:34.334: CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.335: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
02/02/2007 07:22:34.335: Desktop Setting: DefaultWebAppURL
02/02/2007 07:22:34.336: Value: http://eva.vimar.net/EnterpriseVault
02/02/2007 07:22:34.336: ~CDesktop::GetSetting: 0x0
02/02/2007 07:22:34.336: ~CDesktop::get_Setting: 0x0
02/02/2007 07:22:34.337: CShortcutItem::Display: 0x0
02/02/2007 07:22:34.337: CShortcutItem::Display...Return Last Failed error: 0x80004005
02/02/2007 07:22:34.344: ~CShortcutItem::Display: 0x0
02/02/2007 07:22:34.399: ~CShortcutItem::Callback: 0x0
02/02/2007 07:22:34.408: ~CDownloadSTA::MakeCallback: 0x0
02/02/2007 07:22:34.421: CDesktop::FinalRelease
02/02/2007 07:22:34.421: Connections left on Desktop object: 3
02/02/2007 07:22:34.423: Deleting CComCallback thread THID=3504
02/02/2007 07:22:34.424: ::~CInternetReconnect
02/02/2007 07:22:34.424: ::CInternetReconnect - refCount : 0
02/02/2007 07:22:34.425: ::IsInetOffline
02/02/2007 07:22:34.425: ~::IsInetOffline
02/02/2007 07:22:34.426: ~::~CInternetReconnect
02/02/2007 07:22:34.426: CComCallback: calling CoUninitialize, thread THID=3504
02/02/2007 07:22:34.427: CComCallback: CoUninitialize completed, thread THID=3504
02/02/2007 07:22:34.428: CThreadManager::Remove thread THID=3504
02/02/2007 07:22:34.429: CThreadManager: Last thread removed
02/02/2007 07:22:39.505: CCommands::DoCancelArchiving: 0x0
02/02/2007 07:22:39.506: CDesktop::GetOLConnectionState: 0x0
02/02/2007 07:22:39.506: Outlook Exchange Connection Mode: 1
02/02/2007 07:22:39.506: ~CDesktop::GetOLConnectionState: 0x0
02/02/2007 07:22:39.507: Exchange connection state: 1

Thanks

bye

CShortcutItem::Display...Return Last Failed error: 0x80004005

That makes me think you've got a mapi or DCOM problem. Try changing the client from the full to the lite (self-installing option on the policy/advanced settings) to see if using http gets you higher joy. I'm betting it won't tho, cause I think the problem is more likely in the way the vault is communicating to the exchange server. I'd try modding the system mailbox, and re-verifying the VSA acct permissions.

micah

I've changed the client with the administrative permission, but the problem remains.
I've moved mailbox in another mailbox store, but the problem remains.
I've re-verified the VSA account permission, but it's ok.
I've create a secondary account who can read one mailbox with the problem, but the problem remains.

As I already wrote, some mail have the problem, but not all !!!


I dont' see the solution...

Searching in Enterprise Vault Events I find the message:

06/02/200714.31.17Enterprise Vault WarningArchive Task 3337N/ASEVAVIVV01"Enterprise Vault has detected an instance of mailbox DN reuse.
Mailbox: "MAILBOX NAME WITH PATH"
Default Vault Id: 155BF00A4DA3ADB4B84E3FD5D61A548571110000eva.vimar.net
Exchange Server: SEXCVIVV01
Enterprise Vault detected that a mailbox enabled for archiving had been deleted from Exchange and another was subsequently created with the same DN.
A fresh entry will be added to Enterprise Vault for the new mailbox.

What mean?

If I search archived items on my file system I find:
ref. items which don't open correcty: only a file with extension dvs in a collection
ref. items which open correcty: a file .dvs in a collection and a file .archdvs out the collection.

Any idea?