Forum Discussion

EVRocks's avatar
EVRocks
Level 5
11 years ago

Missing Index Items

I wonder if anyone has a fix for missing index items on EV 10 SP4 archiving email and files, having just one EV server.

When I run Verify on the indexes I get a small list of mailboxes and File System that have missing items. The Verify process gets completed with warning and unsuccessful and looking at the subtask and the log file it shows that most tests completed successfully except verifying indexed items with the following errors and reasons:

 

27/01/2014 14:39:31 Verifying Indexed items

SeqNo SSID Attach ID URL Reason
112925 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201 N/A http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem No index entry for this document

 

No failed indexes comes up and I could not find any articles for this.

 

Thank you ALL.

Enterprise Vault
Error messages
Information Governance
Monitoring
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    11 years ago

    Well, it gives you the URL right there yeah?

    http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem

    So from this you can see the Vault ID: 173225416F8C73B41ADE8C0254DCDB65F1110000evault

    Copy that ID, open the Vault Admin Console and hold CTRL-SHIFT and right click "Archives" and select the "Find Archive Or Folder By Id" , paste the ID in there, and it should tell you what Archive it belongs to, and what folder it might be located in.

    Then, you can find the archive in the Vault Admin Console, give yourself Read access to the Archive.
    Then click the URL, the item will then open in Outlook and you can see the email or the file that it actually is.

    You could also go to 
    http://evault/EnterpriseVault/Search.asp?advanced

    Ensure that Search Attachments is checked.
    Select the Archive you just gave yourself permissions to
    Then in the "Other Attribute" field, add the word "ssid" and in the Value field paste in 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201
     

    Hit search and you should see the item returned there as well

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago

    And if you open the item what is it?
    The reason very well could be that it could not be Converted in to either HTML or Text
    if it can't be converted, it can't be fully indexed, and thats when you get Missing Content from the index
    As opposed to missing items itself, which means nothing of the email or file could be indexed.

    So lets say you have a a file that exists in the do not convert extensions list, like a JPG
    the JPG cannot be converted to text or html, but the metadata is still indexed, size, filename etc
    But when indexing comes across it, it will mark that as content missing, because the metadata is not content etc

    Typically its just a warning that you can safely ignore.
    You might also see this on some PDF's that only contain images, you might see this when you have embedded images in emails etc, or just absolutely super massive Text files or Word documents that normally should be able to convert but their size causes issues and EV skips past it for stabilities sake

  • EVRocks's avatar
    EVRocks
    Level 5
    11 years ago

    that is most likley the case thank you for the well explaination.

    But how can I locate the item so that I can open it. the log gives me the VaultID and SavesetID.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    11 years ago

    Well, it gives you the URL right there yeah?

    http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem

    So from this you can see the Vault ID: 173225416F8C73B41ADE8C0254DCDB65F1110000evault

    Copy that ID, open the Vault Admin Console and hold CTRL-SHIFT and right click "Archives" and select the "Find Archive Or Folder By Id" , paste the ID in there, and it should tell you what Archive it belongs to, and what folder it might be located in.

    Then, you can find the archive in the Vault Admin Console, give yourself Read access to the Archive.
    Then click the URL, the item will then open in Outlook and you can see the email or the file that it actually is.

    You could also go to 
    http://evault/EnterpriseVault/Search.asp?advanced

    Ensure that Search Attachments is checked.
    Select the Archive you just gave yourself permissions to
    Then in the "Other Attribute" field, add the word "ssid" and in the Value field paste in 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201
     

    Hit search and you should see the item returned there as well

     

  • Mayday's avatar
    Mayday
    Level 3
    11 years ago

    This may be a bit random, but are you using an HCP for your archives by any chance? If so, I saw a very similar problem with numerous missing index items, but no errors as such.

    If using an HCP, you might want to take a look at this article

    http://www.symantec.com/business/support/index?page=content&id=TECH196137&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1390876315531DuS3KnhuLnfSw4Od14VRrA9p40ckP4z4FuF2q

    and then have a look at the hotfix here


     

  • EVRocks's avatar
    EVRocks
    Level 5
    11 years ago

    Managed to locate the email. it's a an email with an Excel attachment and was able to open it and it has not got any images or anything else other than figures with some coloured.

    Will the same above process applies to File System.

     

    it looks like I can easly ignore these.

     

    While we are on indexing. it appears to be the missing items are all on 64-bit index platform. Indexing is still mixed between 32 and 64 bit platforms.

     

    Is it worth converting from 32 to 64 bit platform.