Evault Indexing service starts but stops automatically.

Hi All,

I need your help on the issue with my Evault server indexing. The service will start but outmatically stop. I am receiving error messages below. I have also included the Dtrace result below.

Operating system : Windows 2008 R2 Standard SP1

Evault version : 10.0.1.1171

Event 1 :

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          9/09/2013 1:30:48 PM
Event ID:      41312
Task Category: Index Admin Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      auultdwnwsp001.downergroup.internal
Description:
The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41312
 

Event 2 :

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          9/09/2013 1:30:48 PM
Event ID:      41335
Task Category: Index Admin Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      auultdwnwsp001.downergroup.internal
Description:
An error occured while trying to start indexing engine.
Further error details include: 'Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)'.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41335
 

Dtrace result:

**************************************************************

1453 13:02:20.378  [11560] (EVIndexAdminService) <8608> EV-L {IndexAdminService.OnPerformStartup} Start indexing engine and perform index volume synchronization started
1454 13:02:20.378  [11560] (EVIndexAdminService) <8608> EV-L {IndexingEngineMonitor.WakeUpIndexEngine} Waking up indexing engine
1455 13:02:20.519  [11560] (EVIndexAdminService) <8608> EV-H {VelocityStartStopIndexingEngine.Start} Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)
1456 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV~E |Event ID: 41335 An error occured while trying to start indexing engine.|Further error details include: 'Indexing engine failed to wake up : There has been a problem:ExpatError: no element found: line 1, column 0 (ID: CLI_GENERIC_ERROR)'.
1457 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-H {VelocityStartStopIndexingEngine.Start} Some of the processes did not start, shutdown indexing engine
1458 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {IndexingEngineMonitor.WakeUpIndexEngine} WakeUpIndexEngine completed
1459 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-H {IndexAdminService.OnPerformStartup} The Indexing Service could not complete all the required startup routine: Starting Index Engine failed.. Service will be stopped.
1460 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV~E |Event ID: 41312 The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.
1461 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-H {ServiceBaseEx.Run} Exception of type 'KVS.EnterpriseVault.Common.ServiceBaseExException' was thrown.
1462 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {ServiceBaseEx.Run} Executing OnPerformShutdown()
1463 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {IndexAdminService.OnPerformShutdown} Starting Index Admin Service shutdown routines in a background thread
1464 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {IndexAdminService.OnPerformShutdown} Miscellaneous indexing service shutdown tasks started
1465 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-H {EVIndexAdminUtils.InvokeHelper} Calling Void <OnPerformShutdown>b__16(). Reference: Stopping StorageRevisionDiscovery
1466 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-H {StoragePendingWorkDiscovery.Stop} StoragePendingWorkDiscovery stopping
1467 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {IndexAdminService.OnPerformShutdown} Miscellaneous indexing service shutdown tasks completed (0 ms)
1468 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {IndexAdminService.OnPerformShutdown} Stop child processes and unregister indexing service endpoints started
1469 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {StateManager.UnregisterForDCOMClient} Inside UnregisterForDCOMClient
1470 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {StateManager.StopChildProcesses} Stopping child processes of Index Admin Service.
1471 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {StateManager.StopChildProcesses} Stopping child processes: {EVIndexVolumesProcessor,EVIndexQueryServer}
1472 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {ChildProcessManager.StopChildProcesses} Stopping child processes of Indexing Service [Max shutdown time: 900000 ms].
1473 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {ChildProcessManager.StopChildProcesses} Stopping child process 'EVIndexVolumesProcessor'
1474 13:02:20.534  [11560] (EVIndexAdminService) <8608> EV-L {ChildProcessManager.StopChildProcesses} Stopping child process 'EVIndexQueryServer'