Forum Discussion

Tonaco_pt's avatar
Tonaco_pt
Moderator
3 years ago

Enterprise Vaut Search only show folders that are in Outlook for Automatically set

Hello,

I have a weird problem.

In EV Search, a user reported he could not see folders that another person could see. After investigating I came to the following conclusion.

If I assigned automatically permission to a user, he does not have permission to see deleted outlook folders, otherwise, the user with manually assigned permission can see these folders.

How can I correct this without manually assigning permission to all archives?

I don't want to manage manually permission.

 

  • GertjanA's avatar
    GertjanA
    3 years ago

    Hi,

    I believe because when using the 'automatically set', you are syncing permissions on folders that exist in the mailbox. If the archive has folders which do not exist in the mailbox when that is synced, those folders on the archive do not get those permissions for those users.

    Setting permissions manually on the archive includes the archive, and thus also the folders which are deleted from the mailbox. If you can test, use permissionbrowser to check permissions on a folder in the archive which does not exist, zap archive, sync, check again.

     

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    3 years ago

    Hi,

    I know how this happens. 

    1. Zap Archive (The archive does not appear in the EV Search)
    2. Synchronize Mailbox (Can see the archive but not the folders)
    3. Synchronize Mailbox with "Folder Hierarchy and permissions" (Can see all folders that existed in the mailbox)

    How can I see all the folders?

    I can see all folders if:

    • Manually assigned permission to the archive
    • Export archive to PST, delete the archive and recreate and then import PST.

    Is there another soluções?

     

     

    • GertjanA's avatar
      GertjanA
      Moderator
      3 years ago

      Hello,

      It might be because the manually set permission is on folder level. If the user who gets this does not have 'list' at the toplevel, I believe he does not see the subfolders.

      In the EV Installationdirectory, there is a tool called PermissionBrowser. Run that, check the archive you have issues with. This is also in the Utilities guide, but have a look at THIS KB-article.

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    3 years ago

    Hi,

    The problem is:

    Users who access the archive with inherited permission (Exchange) cant see delete mailbox folders after I zap the archive, but if a give the same permission manual they can

     

    • GertjanA's avatar
      GertjanA
      Moderator
      3 years ago

      Hi,

      I believe because when using the 'automatically set', you are syncing permissions on folders that exist in the mailbox. If the archive has folders which do not exist in the mailbox when that is synced, those folders on the archive do not get those permissions for those users.

      Setting permissions manually on the archive includes the archive, and thus also the folders which are deleted from the mailbox. If you can test, use permissionbrowser to check permissions on a folder in the archive which does not exist, zap archive, sync, check again.

       

      • Tonaco_pt's avatar
        Tonaco_pt
        Moderator
        3 years ago

        HI,

        With a SQL query I look for Archive with this issue and add the read permission manually. (Powershell script)