Enterprise vault Not Archiving mailboxes
Hi All
Need your assistance on this one as I can’t seem to resolve the issue and have tried almost everything.
I have users that are based overseas some mailboxes archive but others don’t. What I have found is that Enterprise vault is hitting the mailboxes and processing the items but it not archiving the items. the items go into a Pending stat and immediately revert back to the original stat. what I have already done is ZAP the users archive and recreated it, Checked and confirmed that the policy are correct. added the ContinueOnMissingItemErrors, deleted outlook profiles. recreated Archive task, confirmed that the Partitions are not in Backup mode and the Safety copies are set to be removed immediately after archive best practice are in place
I even went as far as recording the issue so it makes more sense. if you look at the recording you will notice the items go into pending and disappear but if you need at the search folder to the bottom left you will see the number does not change even the enterprise vault message count do not go up
Please could you assist as I’m lost. ive also attached Dtrace logs and Recording
Environment is
EV11.0.1 CHF5
OS Server 2012/R2
Outlook 2013
thank you
Hi,
I may have found the solution to my problem the mailbox contains corrupt items that are causing the loop and failing to continue with the remainder of the items in the mailbox. sadly the ContinueOnMissingItemErrors does not work in this environment for some strange reason and had to set the set failed messages 'Do not archive' in the policy. This will mark the corrupt items so they not processed again.
Non-corrupt items are now being processing as normal but will monitor as I don’t want to get my hopes up as yet. will update the post by EOB tomorrow