Enterprise Vault Add-In Doesn't Automatically Load

Try unchecking outlook anywhere, and restart

its most likely because the desktop policy is set to disable the client when RPC over http is enabled

if you set it to be normal behavior and then resycn the user, it shouldn't matter when outlook goes in to outlook anywhere mode etc

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I just checked and the Outlook Anywhere box isn't checked when I start up Outlook for the first time.  Would it still be possible that it's a setting for the client that is stopping the add-in from loading?

Thanks!

[EDIT] I just checked the settings and the RPC over HTTP is set to Disable User Extensions.  Even though Outlook wasn't set to use Outlook Anywhere would this matter?

The thing about outlook anywhere is it will enable itself when outlook detects that it has a slow connection, i've seen this on vpns and even within a local area network, so it may unchecked now, but it can just as easily enable itself at any time

Targets are added to the Provisioning Group.

1. In the left pane of the Administration Console, expand Targets.

2. Expand the Exchange domain that you added.
    
3. Click Provisioning Group.

Open your Provisioning Group and you will be able to add Targets on the Targets tab

Andrew thanks for pointing me in the right direction on this.  I initially didn't repsond to your comment because when I load this post your comment only shows as a period, not other text at all.  I was looking through my email though and saw your reply:

you say "with an account" but are you sure that the user you're logged in with is enabled for archiving? if you're using a service account or something like that for testing, typically those arent enabled in EV like a regular user would be

I think this may be the issue, I moved the user I'm using to a new Test OU and if I look at the targets for our default Exchange Mailbox policy that OU isn't part of it.  I cannot find where I add Targets to the poilcy though.  On the Targets tab there's no buttons to add/edit/remove any of the targets.

[EDIT] Thought I was on the right track, but I don't think so now.  I figured out how to look at the provisioning groups and the user I'm testing with is in a provisioning group that it linked to user accounts not OU's

Can you check what your desktop policy is for Automatically re-enabling the plug-in? Additionally you may want to get a client trace to see if you can see what may be causing this.

Have you tried/tested this with the new 10.0.1 client which has had a lot of work done with it in general for support of Outlook 2010?

lastly I am not entirely sure what version of the client you are using. Can you kindly repost that as well and double check the build?

I've pushed the image out to a test computer again and this time before I tried anything else I just opened Outlook, closed it and opened it again.  The add-in loaded when I opened it the second time.  I don't know why it isn't loading the first time Outlook is launched, but I can live with this workaround.  Thanks for everyones help and time.