Forum Discussion

kiyan's avatar
kiyan
Level 5
2 months ago

Discovery Accelerator search is not accurate

Hi ,

I have a client which is a financial organization using DA (beside EV), one of their C-level management has access to DA.the issue which was reported to me was that the DA search is not accurate.

I have sat with the management and it seems , that he is comparing the DA search on journal with hits found on their email gateway.
so if May is showing 20 times an email being sent received from an email, He is not able to find 2 hits from the same email on same particular time. 

I do not have much experience on DA (if not zero!).I have done below checks:
-EV ,DA,client of DA are all on same version 14.1
-DA databases and services are all working fine.
-I have created a new case and new search with no parameters(filters), but the result is same.
-Journal index volume seems healthy only a couple of them should missing items, I have asked the guy permission to do a index sync, but so far did not get a chance to it.

on DA server, I can see below warning at the time of the search

My question here , 
-should I do search  within EV console (on Journal archive) to check the result.(again the IT guy does not have the right to do it so I will need to ask the same manager to it)
-if the above shows correct result, is there a way to follow to fix the issue on DA side.

at the end if anyone has a better approach or probably solution I would appreciate it  to share it with me.

PS.Customer does not have active support contract with Veritas :(

  • GertjanA's avatar
    GertjanA
    Moderator
    2 months ago

    First, get the index up to date. Second, is any filtering used on journaling (certain people only as example). Third, is the legal department happy with DA? Those are afterall the ones really using it. Fourth, although long time ago, think about single instancing. Exchange also does this. To ‘prove’ search mail on that daterange/day, using the From and to, and use single to. I bet you find every instance of that mail. 
    again, if LEGAL is happy, have manager talk to them. My opinion, a manager should not have access to DA. It will allow him/her to find mail on personal issues/opinions (as example) he/she might not be entitled to. Again, check with Legal. And, get support ;-)

  • kiyan's avatar
    kiyan
    Level 5
    2 months ago

    Hi Gertjan,
    Thank you for your swift reply.
    When I did the search from DA, it is still showing the same result (searching mail for one day). I cannot provide further details as again I am not allowed to take any picture of the DA.


    Regarding the access level, everything is strange in the organization so l will not speak more about it :)

    anyway, I am pushing customer to get the support.
    I will update the case here if I get any update on it.

     

    Regards,