Forum Discussion

Eswar's avatar
Eswar
Level 3
11 years ago

when i login to symantec BE 2014 it will through error message

Hello guys,

Am new in backup 

I got below error message and when i login to the Backup Exec it will through connection refused error message.

in my customer 60 days once change the domain Administrator password and Administrator password.

i have check with both the password.am unable to login Backup Exec 2014. and services are not running

it's running in Windows 2012 r2...

Error Message:

could not connect to net.tcp://backup-server:/BEMService/Serverdata.the connection attempt lasted for a time span of 00:00:05:0056762.Tcp error code 10061:no connection could be made because the target machine actively refused it

 

thanks......

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  • CraigV's avatar
    CraigV
    11 years ago

    Hi Eswar,

     

    Check the link below...the OP seemed to have solved this:

    https://www-secure.symantec.com/connect/articles/be-2012-tcp-error-code-10061-no-connection-could-be-made-because-target-machine-actively-re

    THanks!

  • VJware's avatar
    VJware
    11 years ago

    Have you re-entered the credentials for all affected BE services ?

    Try starting each service one by one and check which service fails to start. Then open a command prompt and browse to the BE directory. Run the following command and paste the output

    servicenexecutable -console

    For egs, if the BE server service fails to start, then enter beserver.exe -console


     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi Eswar,

     

    Check the link below...the OP seemed to have solved this:

    https://www-secure.symantec.com/connect/articles/be-2012-tcp-error-code-10061-no-connection-could-be-made-because-target-machine-actively-re

    THanks!

  • Eswar's avatar
    Eswar
    Level 3
    11 years ago

    i have tried the above steps but still the issue persist 

     

    help me

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Have you re-entered the credentials for all affected BE services ?

    Try starting each service one by one and check which service fails to start. Then open a command prompt and browse to the BE directory. Run the following command and paste the output

    servicenexecutable -console

    For egs, if the BE server service fails to start, then enter beserver.exe -console


     

  • Eswar's avatar
    Eswar
    Level 3
    11 years ago

    ok thanks.

     

    this backup server act as ADC.am facing any issue while i have run this command.

    plz find the error message

    backup error message.jpg

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    This says atleast one service has stopped.

    Which BE service is not running ? What error do you receive when you try to start the service normally and via the -console switch ?

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...make sure the service account has the rights required as per TN below:

    http://www.symantec.com/business/support/index?page=content&id=TECH36718

    Make sure that the necessary ports on any firewall installed are also open as per below:

    http://www.symantec.com/business/support/index?page=content&id=TECH43579

    Thanks!

    • blackgreen's avatar
      blackgreen
      Level 0
      8 years ago

      hai i have the same issue 

      how can i resolve this ,

      can you say step by step 

       

       

  • Eswar's avatar
    Eswar
    Level 3
    11 years ago

    my heartly thanks friends

    issue has  been resloved

  • maurijo's avatar
    maurijo
    Level 6
    11 years ago

    There is one service not running, it should give you an indication of which in the services window from te backup console. And also check the service account rights and if the services are indeed running under that account.