Hi there
Anyone know how to enable the possibility to expand Backup Exec Reports in IE 11 ? Works fine in 10, but not in 11.
I've tried from backup Exec 11d to 2010 R3, same problem.
Ideas ?
Kind Regards
Kim
Contrary to Symantec claiming this is fixed, here: http://www.symantec.com/docs/TECH217798
"Cause
Job logs are not compatible with IE11 if they are saved in such environment.
Solution
This issue is resolved in Backup Exec 2014 or later versions."
I can confirm this is still not working with logs from BEWS 2014 SP2 in IE11
No surprise...
Sigh!
THANK YOU for finding this! Issue has been happening in out IT department to all except users.
Workaround for Windows 7 users was to simply open the preview in Outlook where everything is expanded. Problem is that with Windows 10, there is a current known issue with an error message, "The file cannot be previewed because there is no previewer installed for it." Forums seem to indicate there is not patch for it yet and any official MS support responses have gone dark since first responding.
Fingers crossed for MS coming out with a patch for Outlook that fixes the preview.
In the meantime, Windows 10 IE11 users will just have to open, F12, and swap to IE10 view to expand the boxes.
Hope this helps shorten anyone's future searches while this issue exists. Given that the issue is noted as being fixed in later versions of Backup Exec, that seems to be the best long-term solution.
Hi,
Probably an incompatibility issue.
Have you tried to save the report and use the compatibility mode in IE to open it in a different version?
Otherwise use another browser, or downgrade your version of IE...
Thanks!
Not workinging Chrome or Firefox.
How can i choose that IE 11 should open attached HTM file in compatibility mode ? Tried to add *.htm, but makes no diference.
Kind Regards
Kim
...save the file as *.htm and then open it. Once done, press F12 which brings up a dialogue box. Press the Browser Mode: and choose a lower version.
If this doesn't work, see if you can print to a PDF printer.
But you are most likely using an incompatible version...
Thanks!
Has there been a resolution to this problem? Craig, an incompatible version of WHAT?
I'm running windows 8.1 and IE 11, but it doesn't work with Firefox either. So is this an OS problem? is Windows 8.1 not supported? That should be corrected SOON!!! I'm not going back to Windows 7, that's not an option...
Thanks for any help.
I have received internal confirmation that our Dev teams have checked reports with Backup Exec 2010 R3 and Backup Exec 2012 on Windows 2008 R2 SP1 with IE 11.0 installed and all is working as expected as such anyone having problems with IE 11 and reports (or job logs) should log formal support cases for us to look into it further.
OK, so I opened a support case for this issue. The FIRST thing the tech asked me to do was move the html file to another machine to see if it would open normally outside of ie 11 and windows 8.1. Of course it opend fine and the buttons all worked. I was then told that the html file is fine AND that Backkup Exec is working as expected. I was also told that this would be MY problem to figure out since it is MY ie 11 that is having the issues. The tech further told me that I would have to "play" with the ie 11 setting to see what is keeping it from displaying correctly.
So, to summarize, Symantec has stated that the issues is NOT with the code that is being generated from the product, but with MY ie 11 install and MY windows 8.1, and that it is MY problem to resolve.
So much for tech support being helpful.
Has anyone found the settings in ie 11 that are causing this issue since tech support doesn't want to do their job?
I had the same issue -
Windows 8.1 & IE 11
Open the Backup Report File in IE
Hit F12 key or Select Developer Mode from Setting Menu
Change the Document mode from Edge Default to 8 ( Refer attachment for Snapshot)
And Voila...it works..
Same issue with BE2012 and Chrome any ideas??
