Forum Discussion

Qingyan_Lim's avatar
Qingyan_Lim
Level 4
11 years ago

Physical volume library drive or Robot paused, offline or disabled

Hi all,

I had opened up the magzine of the autoloader and replace the tape manually. After that, I encountered the error whenever I tried to bring the robotic library online and which I swop back to the original tape. 

screenshot.jpg

Now, how do I resolved this and what would be the correct procedures to replace the tape from the autoloader using BE2012?

 

Regards,

Qingyan

 

2012
Backing Up
Backup and Recovery
Backup Exec
Backup Exec Appliances
Configuring
Documentation
Tip-How to
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    11 years ago
    1. Power down both the media server and tape library 2. Power up the tape library 3. Power up the media server 4. Check that the tape library is functioning correctly in the Device Manager
  • pkh's avatar
    pkh
    Moderator
    11 years ago
    1. Power down both the media server and tape library 2. Power up the tape library 3. Power up the media server 4. Check that the tape library is functioning correctly in the Device Manager
  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,


    You can try the following:

    1. Run tapeinst.exe to make sure that the Symantec drivers have been installed for the tape drive. Also make sure that in Device Manager, the robotics of the autoloader shows up as "Unknown medium changer". If this has a different driver, change to this.

    2. Stop the BE services, and run your tape autoloader vendor's diagnostic utility to rule out any hardware issues.

    Thanks!

  • Qingyan_Lim's avatar
    Qingyan_Lim
    Level 4
    11 years ago

    Hi CraigV,

    Actually I have run tapeinst.exe multiple times but it prompt to reboot the machine which until now I haven't. And I have checked that robotics of the autoloader shows up as "Unknown Medium Changer".

    But I wasn't sure whether HP have their disgnostic utility to scan for hardware issue, I would need to source for it.

    Regards,

    Qingyan

  • Qingyan_Lim's avatar
    Qingyan_Lim
    Level 4
    11 years ago

    Hi all,

    I have installed the HP Library and Tapes Tools, stop all the BE services and did some test using the diagnostic tools. After that, I startup the BE services and surprisingly, all are working fine and now I am running full backup on all the past scheduled jobs. Have this happened to anyone before, as in running the test using HP Library and Tapes Tools and all issues are resolved?

    Regards,

    Qingyan

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...the fact that you needed to restart your server meant that BE had made a change, and a restart was required to effect that change.

    HP LTT would simply have checked for any hardware issues and reported on these...the restart probably did the trick.

    Thanks!

  • Qingyan_Lim's avatar
    Qingyan_Lim
    Level 4
    11 years ago

    Actually, I did not restart the server (server belongs to my customer and I can't restart it because it is in production) which was why I am puzzled by that. I will re-create the same issue encountered on that server again and save whatever log file generated from HP LTT.