BE2012 backup VM failed

Question

we are using BE2012 backup the VMhost, the backup media server is a very old IBM server(X236) ,&nbsp;VM&nbsp;verison is Esxi 5.1.0. VM host is IBM x3650M4,have 3 virtual machines.2 on server internal disk, 1 on a DAS. we have a schedule&nbsp;to backup whole host(3 virtual machines), Mon to Thu &nbsp;differential backup, Fri is full backup,&nbsp;when the job backup 1 virtual machines on internal disk, always have problem.

below are some error event from backup media server during job running:

----------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Error
	Event Source:&nbsp;&nbsp; &nbsp;Backup Exec
	Event Category:&nbsp;&nbsp; &nbsp;None
	Event ID:&nbsp;&nbsp; &nbsp;34113
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;8:47:12 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;XXX
	Description:
	Backup Exec Alert: Job Failed
	(Server: "CNSRVERP") (Job: "XXX-Daily-Diff-Diff-D04-Thu") cnsrvict01-Daily-Diff-Diff-D04-Thu -- The job failed with the following error: A communications failure has occurred with a Virtual Machine resource.
	&nbsp;

&nbsp;For more information, click the following link:&nbsp;
	http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

------------------------------------------------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Error
	Event Source:&nbsp;&nbsp; &nbsp;Ntfs
	Event Category:&nbsp;&nbsp; &nbsp;(2)
	Event ID:&nbsp;&nbsp; &nbsp;55
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:10 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\vstor2-mntapi10-shared-CCF91436000050060....

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
	Data:
	0000: 00 00 04 00 02 00 52 00 &nbsp; ......R.
	0008: 02 00 00 00 37 00 04 c0 &nbsp; ....7..À
	0010: 00 00 00 00 00 00 00 00 &nbsp; ........
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........
	0028: 93 04 19 00 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &#147;... &nbsp; &nbsp;

--------------------------------------------------------------------------------------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Warning
	Event Source:&nbsp;&nbsp; &nbsp;vstor2-mntapi10-share
	Event Category:&nbsp;&nbsp; &nbsp;(2)
	Event ID:&nbsp;&nbsp; &nbsp;57
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:10 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
	Data:
	0000: 00 00 00 00 01 00 dc 00 &nbsp; ......Ü.
	0008: 02 00 00 00 39 00 04 80 &nbsp; ....9..&#128;
	0010: 00 00 00 00 01 00 00 c0 &nbsp; .......À
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........

---------------------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Warning
	Event Source:&nbsp;&nbsp; &nbsp;vstor2-mntapi10-share
	Event Category:&nbsp;&nbsp; &nbsp;(2)
	Event ID:&nbsp;&nbsp; &nbsp;57
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:09 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
	Data:
	0000: 00 00 00 00 01 00 dc 00 &nbsp; ......Ü.
	0008: 02 00 00 00 39 00 04 80 &nbsp; ....9..&#128;
	0010: 00 00 00 00 01 00 00 c0 &nbsp; .......À
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........

------------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Warning
	Event Source:&nbsp;&nbsp; &nbsp;Ntfs
	Event Category:&nbsp;&nbsp; &nbsp;None
	Event ID:&nbsp;&nbsp; &nbsp;50
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:11 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
	Data:
	0000: 04 00 04 00 02 00 52 00 &nbsp; ......R.
	0008: 00 00 00 00 32 00 04 80 &nbsp; ....2..&#128;
	0010: 00 00 00 00 01 00 00 c0 &nbsp; .......À
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........
	0028: 01 00 00 c0 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ...À &nbsp; &nbsp;

------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Warning
	Event Source:&nbsp;&nbsp; &nbsp;Ntfs
	Event Category:&nbsp;&nbsp; &nbsp;None
	Event ID:&nbsp;&nbsp; &nbsp;50
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:11 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
	Data:
	0000: 04 00 04 00 02 00 52 00 &nbsp; ......R.
	0008: 00 00 00 00 32 00 04 80 &nbsp; ....2..&#128;
	0010: 00 00 00 00 01 00 00 c0 &nbsp; .......À
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........
	0028: 01 00 00 c0 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ...À &nbsp; &nbsp;

--------------------------------------------------------------------------

Event Type:&nbsp;&nbsp; &nbsp;Warning
	Event Source:&nbsp;&nbsp; &nbsp;vstor2-mntapi10-share
	Event Category:&nbsp;&nbsp; &nbsp;(2)
	Event ID:&nbsp;&nbsp; &nbsp;57
	Date:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;2/27/2015
	Time:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;10:41:15 AM
	User:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;N/A
	Computer:&nbsp;&nbsp; &nbsp;CNSRVERP
	Description:
	The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
	Data:
	0000: 00 00 00 00 01 00 dc 00 &nbsp; ......Ü.
	0008: 02 00 00 00 39 00 04 80 &nbsp; ....9..&#128;
	0010: 00 00 00 00 01 00 00 c0 &nbsp; .......À
	0018: 00 00 00 00 00 00 00 00 &nbsp; ........
	0020: 00 00 00 00 00 00 00 00 &nbsp; ........

--------------------------------------------------------------------------------------------

what't the problem? thank you

lieozhao · Answer

attach the job report

lieozhao · Answer

attach backup media server event

pkh · Answer

1) Check the SCL below to make sure that your version of ESX is supported and that the file structure of the problem VM is supported.

http://www.symantec.com/docs/TECH175581

2) Have you done a chkdsk in the VM, as the document suggested?

lieozhao · Answer

Hello,

thank you

ESXi is supported, because we start backup job about 2 years ago, and we   have the problem recently. from February 2015.

already done, run chkdsk on VM

vjware · Answer

Have you run a chkdsk against the volume which hosts the Disk Storage ? (Based on your comments, it seems to the BE media server. Have you run a chkdsk on the media server and not the VM ?)

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