Forum Discussion

Russell_S's avatar
Russell_S
Level 4
12 years ago

BE Services of 11D getting failed automatically

Hi all,

 

It is the second time my BE services of 11d is getting failed automatically. because of this reason my all scheduled backup jobs are not going to complete as per scedule. below error is generated in event id

 

Event ID 1000 in the Application Event Viewer Log shows "Faulting application beserver.exe, version 11.0.7170.0, faulting module bedsnt5.dll, version 11.0.7170.0, fault address 0x000000000002af9b."

 

Please help tried to find on http://support.veritas.com/

found link http://www.symantec.com/business/support/indexpage=content&id=TECH164260&actp=search&viewlocale=en_US&searchid=1361876208553

               http://www.symantec.com/business/support/index?page=content&id=TECH55658&actp=search&viewlocale=en_US&searchid=1361876208553

 

 but not found proper resolution....

 

thanks..

11.x and Earlier
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    12 years ago

    1st. CASO

    2nd. MMS Servers

    3rd. All other remote servers

    In this order...

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    Hi,

     

    Are you on SP5 with all available patches installed, and have these been push-installed to any remote servers?

    If not, do so and try again.

    also check and make sure that no AV is perhaps blocking beserver.exe...and if need-be, do a repair of the installation through Add/Remove Programs.

    Thanks!

  • Sush---'s avatar
    Sush---
    Level 6
    12 years ago

    Hello Russell,

        When does the service stops? Does it stops during any backups or when the server is idle?

    Also "version 11.0.7170.0" suggest that there is a possibility that Backup Exec is not updated to the latest HFs.

    Please download and install the latest SP from the following link if it is not updated:

    http://www.symantec.com/docs/TECH126846 : Backup Exec 11.0 for Windows Servers revision 7170 Service Pack 5 Installation Notes.

     

    Thanks,

    -Sush...

  • Russell_S's avatar
    Russell_S
    Level 4
    12 years ago

    Hi all...thanks for reply..one more thing i wanted to say  it is a caso server...does it make any change for given solutions by u

  • Sush---'s avatar
    Sush---
    Level 6
    12 years ago

    If it a CASO server then first you need to update the CASO server and then all the MMS.

     

    Thanks,

    -Sush...

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    No it shouldn't...is this happening on the CASO or the MMS just to be clear?

    Thanks!

  • Russell_S's avatar
    Russell_S
    Level 4
    12 years ago

    Thanks....it is happening on CASO server...do i need to update the MMS as well?

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    1st. CASO

    2nd. MMS Servers

    3rd. All other remote servers

    In this order...

  • Russell_S's avatar
    Russell_S
    Level 4
    12 years ago

    Thanks...

     

    I have performed the suggested steps on Caso, Mms and remote server and kept under observation till now....it is working fine...