Forum Discussion

Level 4

10 years ago

BE 2012 jobs getting hold automatically

Our BE 2012 jobs(scheduled) are getting hold. We haven't figured out the root cause of this.

We are sure it is not done manually and we are encountering this thing in different media servers.

Tried to check audit report to see if any one has done this but we saw it is done through dedicated service account.

Do we need to change any settings here ? Is there any bug in BE 2012 ? Need all your help.

CraigV
10 years ago
OK, then open up BEutility.exe and run a repair of the BEDB. It is non-intrusive and doesn't change anything in the database.

Thanks!

CraigV
Moderator
10 years ago
there should be an alert for the job so make sure it's not asking for a new tape for instance.

Respond to the alert and see if it moves the job along.

Thanks!
sym_biosis
Level 4
10 years ago
I didn't understand.

By HOLD - I mean the schedule is getting on hold , I didn't mean Queued.
CraigV
Moderator
10 years ago
OK, then open up BEutility.exe and run a repair of the BEDB. It is non-intrusive and doesn't change anything in the database.

Thanks!
sym_biosis
Level 4
10 years ago
Do you think the BEDB is corrupted ? Is the issue from corrupted database ?
CraigV
Moderator
10 years ago
It might be...I used to do a repair of the BEDB just in case when I had issues.

Thanks!
sym_biosis
Level 4
10 years ago
You mean you faced similar issue earlier ? Is this a bug in BE 2012 ?

We need proper root cause of the issue .
CraigV
Moderator
10 years ago
I had it with BE 2010 R3 and BE 12.5, but if you want proper root cause analysis, then log a call directly with Symantec.

Thanks!