Recent Discussions
Encountering 'Volume is not available' Error in CloudPoint Backup Jobs
Hello I have faced issue while using Veritas CloudPoint for data protection. Whenever I try to run a backup job, I encounter the following error: "Volume is not available." This error message appears in the CloudPoint interface, preventing the backup job from completing successfully. Even after diligently following the troubleshooting steps outlined in the CloudPoint documentation provided by Veritas, I am not able to resolve this issue. I'm currently using CloudPoint version 2.1.3. The backup target is an AWS S3 bucket configured with the following settings: Bucket name: "cloudpoint-backups" Region: "us-west-2" The bucket is configured with appropriate access permissions to allow CloudPoint to write backup data. The bucket is configured with the Standard storage class for optimal performance and durability. Server-side encryption with AWS Key Management Service (KMS) is enabled to ensure data security during storage. The bucket is configured with lifecycle policies to automatically transition objects to the Glacier storage class for long-term archiving.For more information on AWS S3 bucket configuration, checked AWS S3 documentation. The CloudPoint server is deployed in a hybrid environment with on-premises servers and cloud resources. The network configuration includes firewall rules and VPN connections to facilitate data transfer between the CloudPoint server and the backup target. Any advice or guidance on resolving this error would be immensely helpful. Thank you in advance ! Thank you nolanmaris
[Snapshot Manager] Inconsistency between Cloud and Storage sections
Hello! Looking for help, please. My situation is the following: I was faced with an enviroment with an old CloudPoint server that failed on upgrading, resulting in the loss of the images and configuration. Upon fresh installation of a new VM of the Snapshot Manager 10.3, i promptly configured the Cloud Section of the Web UI Primary server and added the provider configuration (Azure). All the permissions have been granted to the Snapshot Manager regarding Azure. Protection Plans created, protected assets selected. Problem is, even thou the jobs are coming through with status 0, i am unable to find any recovery points for the assets. Also, upon investigation, i found on the Storage -> Snapshot Manager section, that the Primary Server is configured as a Snapshot Server, with the old version (10.0). This was done on the old configuration and i have no idea as to why it is present there. Trying to connect does not work, error code 25 as well as retrieving version information. Trying to add the new Snapshot Manager will result in Entity alredy exists error message. Could this storage configuration be related? If so, any suggestions as how to fix it? (I am also unable to delete the old Cloudpoint from the Web UI, but it is disabled) Primary server version is 10.3 New Snapshot Manager is 10.3 Old Cloudpoint was 10.0, already decomissioned. Thank you!Snapshot Manager Configuration Hitachi
Hello everyone, We recently upgrade our lab environment to Netbackup version 10.2 and we are trying to configure Snapshot Manager plug-in to a Hitachi Storage SAN using Web UI. In field "Hitachi Configuration Manager Server IP" I fill with IP, but Netbackup insist adding "https" protocol instead of "http". These docs don't mention that https is obligatory: https://www.veritas.com/content/support/en_US/doc/155729295-159316248-0/v157118806-159316248 https://www.veritas.com/content/support/en_US/doc/155729295-159316248-0/v157118816-159316248 There is a way to solve this? A command line to use instead Web UI? In Java Console it's needed "Plugin ID", but we don't know wher to find this value Below it's some screenshots, we tried forcing http://100.70.4.2but it was replaced by 'https://http://100.70.4.2'Kubernetes Protection plans
Understand about Protection Plan as they have selected 1 hr. for Snapshot Backup and 4 hrs. for Longest Backup retention but still old dated PVCs snapshot entry present on GCP console. Do you have any idea when those entries will be deleted from GCP ? They don’t have any active image copy in Catalog. NetBackup Master Server Version : 10.0 (build 7) NetBackupKops version : 10.0
Snapshot Manager - Someone use it on production?
Hello, I would like to know if users have tested and installed the Snapshot Manager solution in the cloud (Azure or other) and their feedback on this solution? Did you encounter any problems with the configuration? Do you manage to backup many workloads (VMs)? How is your configuration approximately? This topic is more about discussing the product. Thanks for your feedback!
Failed deployment of Snapshot manager on Azure
Hi community, Trying to install Primary, Media and Snapshot server from Marketplace in Azure, but always got error with deployment of Snapshot server. For deployment using already created user managed identity with Owner rights. It is successfully creates all prerequisites and stuck on VMscaleSet explosing error. How troubleshoot this? Thank you waagent.log 2023-03-28T20:13:03.409497Z INFO ExtHandler ExtHandler Extension status: [('Microsoft.Azure.Extensions.CustomScript', 'error')] 2023-03-28T20:13:03.410979Z INFO ExtHandler ExtHandler All extensions in the goal state have reached a terminal state: [('Microsoft.Azure.Extensions.CustomScript', 'error')] 2023-03-28T20:20:53.783788Z INFO Daemon Daemon Agent WALinuxAgent-2.9.0.4 launched with command '/usr/bin/python3 -u bin/WALinuxAgent-2.9.0.4-py2.7.egg -run-exthandlers' is successfully running cpscript.log [ Tue Mar 28 20:12:15 UTC 2023 ] installcp: Snapshot Manager configuration completed successfully [ Tue Mar 28 20:12:16 UTC 2023 ] installcp: mongodb container Up [ Tue Mar 28 20:12:16 UTC 2023 ] installcp: Snapshot Manager not registered with NBU [ Tue Mar 28 20:12:22 UTC 2023 ] installcp: Flexsnap Offhost agent: agent.5726c2fe3ddd4ad784171e720784f87c [ Tue Mar 28 20:12:27 UTC 2023 ] installcp: Couldn't get deployment summary Waiting for 5 secs [ Tue Mar 28 20:12:32 UTC 2023 ] installcp: Azure plugin not configured [ Tue Mar 28 20:12:35 UTC 2023 ] installcp: Task ID for adding azure plugin: e72a3731-bd49-4ded-a339-965d8bdbec88 [ Tue Mar 28 20:12:35 UTC 2023 ] installcp: Adding azure plugin started. [ Tue Mar 28 20:13:02 UTC 2023 ] installcp: Adding azure plugin Done [ Tue Mar 28 20:13:02 UTC 2023 ] installcp: Azure plugin not already configured for region Germany West Central [ Tue Mar 28 20:13:02 UTC 2023 ] installcp: Adding plugin config for azure Task ID: [ Tue Mar 28 20:13:02 UTC 2023 ] installcp: Error: Task value returned NULL
Cloudpoint and NetBackup integration
Hello all, I have Netbackup 9.1(Master,Media) server, I have to deploy CloudPoint Server and integrate it with Netbackup, In order to integrate CP with Netbackup should i install CloudPoint with new media server or not? infrastracture would be on-premise Goal is to backup Azure Stack VM s
The CloudPoint server's certificate is not valid or doesn't exist. Operation failed
Hello Gyus, I am trying to register my cloudpoint on-premise host to my netbackup master server however I am not able to register and getting the below error: The CloudPoint server's certificate is not valid or doesn't exist. Operation failed I am trying to find the solution for this issue from last 4 days but I am not able to find any clue. Please help. Attached is the error screenshot and tpcommand logs for your reference. Thanks All.
Pure Storage Integration with CloudPoint
Hello. I am unable to configure the Pure Storage plugin on CloudPoint. The image is restarting every minute. Versions: Ubuntu - 16.04 Docker - 18.09.1 & 20.10.7 Purity - 5.2.5 & 5.3.8 CloudPoint - 2.2.2.8298 I am attaching logs. Any ideas would be appreciated. Thanks. Iggy
